Shipping policy
SHIPPING POLICY
Last updated: 23 July 2026
ShopSmartNow currently ships to addresses within Australia.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or Australian public holidays may begin processing on the next business day.
DELIVERY TIMEFRAMES
Our estimated delivery timeframe is 8–18 business days after an order has been processed.
Delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur because of carrier disruptions, high-volume periods, weather events, public holidays, customs processing or circumstances outside our reasonable control.
Some products may be dispatched directly by one of our selected international fulfilment partners.
SHIPPING COST
Standard shipping within Australia is currently free.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking information may take several business days to begin showing movement after dispatch.
MULTIPLE PACKAGES
When an order contains more than one product, the items may occasionally arrive in separate packages or at different times.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate delivery address.
Please contact support@shopsmartnow.net as soon as possible if your address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply before it can be sent again.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery period, please contact us at support@shopsmartnow.net with your order number.
We will review the tracking information and contact the delivery provider or fulfilment partner where appropriate.
DAMAGED OR INCORRECT PRODUCTS
Please contact support@shopsmartnow.net as soon as reasonably possible if an item arrives damaged, defective or different from what was ordered.
Include your order number and clear photographs or video showing the issue so that we can assess the matter.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
CONTACT
Email: support@shopsmartnow.net
Website: shopsmartnow.net