Questions? Start here.

Choose the product and available option you want, select the quantity, and press Add to cart. Review your cart and continue to checkout to enter your delivery and payment information.

Yes. Shopify sends an order confirmation to the email address entered during checkout. Check your junk or spam folder if it does not appear shortly after ordering.

Contact us as soon as possible with your order number. We cannot guarantee changes or cancellations after an order has entered processing, but we will review your request.

Available payment methods are displayed securely during checkout. Depending on your device and eligibility, these may include major debit or credit cards, PayPal and accelerated checkout options.

ShopSmartNow currently focuses on deliveries within Australia. Available shipping options are confirmed during checkout after you enter your address.

Orders generally require approximately 1–3 business days for processing. Estimated standard delivery is typically 8–18 business days after dispatch. Delays can occasionally occur due to carriers, public holidays, remote locations or other circumstances outside our control.

Standard shipping within Australia is currently free for eligible orders. Any available shipping charge or alternative service will be shown before payment.

When tracking is available, it will be included in your shipping confirmation. Tracking information can take some time to update after the parcel has been dispatched.

Check the tracking information and allow for the full estimated delivery period. If the parcel remains delayed, contact us with your order number so we can review the available delivery information.

Contact customer support before returning an item. Include your order number, an explanation of the issue and relevant photographs when applicable. Do not send an item back without receiving return instructions.

Contact us promptly with your order number and clear photographs of the product, packaging and shipping label. This information helps us assess the issue and determine the appropriate next step.

Return eligibility depends on the item’s condition, timing and the requirements in our refund policy. Review the policy before contacting us.

Approved refunds are returned to the original payment method. Processing time after approval can vary depending on the bank or payment provider.

It is a manually operated, reusable cleaning tool designed to gather loose hair, lint and fuzz using short, gentle strokes across suitable fabric surfaces.

It may be suitable for many durable carpets, rugs, sofas, pet beds and fabric car interiors. Always test it on a small, hidden area before broader use.

Avoid delicate, loosely woven, embroidered, leather or easily damaged materials. Do not use the tool directly on people or animals. Use light pressure and test a hidden area first.

No. The tool is manually operated and does not require batteries, disposable sticky sheets or replacement rolls.

Use our Contact Us form or email support@shopsmartnow.net. Include your order number when contacting us about an existing purchase.

Include your name, the email used during checkout, order number and a clear description of the question or issue. Add photographs when the matter concerns damage, an incorrect item or a product issue.