Refund policy
RETURN & REFUND POLICY
Last updated: 23 July 2026
Thank you for shopping with ShopSmartNow. Please read this policy before requesting a return, exchange or refund.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies that may be available to you under the Australian Consumer Law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please contact us as soon as reasonably possible if your order arrives damaged, defective, incomplete or different from the product ordered.
Email support@shopsmartnow.net and include:
• Your full name
• Your order number
• A description of the issue
• Clear photographs or video showing the product, packaging and issue
We may request additional information that is reasonably necessary to assess the problem.
If the product does not meet an applicable consumer guarantee, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another suitable solution.
If we require a faulty or incorrect product to be returned, we will provide instructions. Reasonable return costs will be handled in accordance with the Australian Consumer Law.
CHANGE-OF-MIND RETURNS
In addition to your rights under the Australian Consumer Law, we accept eligible change-of-mind return requests made within 14 days after delivery.
To qualify for a change-of-mind return, the product must be:
• Unused and in its original condition
• In its original packaging
• Complete with all included parts and accessories
• Accompanied by proof of purchase
Change-of-mind returns must be approved before the product is sent.
Customers are responsible for the cost of returning a change-of-mind item. Original delivery charges, if any, are not refundable.
For hygiene, safety and quality reasons, used products or products returned in an unsaleable condition may not qualify for a change-of-mind refund.
RETURN AUTHORISATION
Before returning any product, contact:
support@shopsmartnow.net
Do not send a product to the address shown on the original parcel. Our authorised return address may be different from the supplier or fulfilment address printed on the package.
Products returned without prior authorisation may experience delays or may not be accepted.
REFUNDS
Once an authorised return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.
We do not issue refunds to a different card, account or payment method.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel or change an order.
We will make reasonable efforts to assist, but we cannot guarantee cancellation or modification after an order has entered processing or has been submitted to our fulfilment partner.
If an order has already been dispatched, the applicable return process will apply.
INCORRECT ADDRESS OR UNCLAIMED PARCELS
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, additional shipping costs may apply before the order is sent again.
Any refund considered in these circumstances may exclude shipping or other costs reasonably incurred, except where prohibited by law.
LOST ORDERS
If tracking indicates that an order may be lost, contact us at support@shopsmartnow.net.
We will investigate the shipment with the carrier or fulfilment partner and provide an appropriate solution based on the circumstances and your rights under the Australian Consumer Law.
CONTACT
Email: support@shopsmartnow.net
Website: shopsmartnow.net